Terms & Conditions – Sales

Welcome to Woods Ware! These Terms & Conditions outline the terms of sale for any purchases made through our website. By placing an order, you agree to the following terms:

  1. Ordering & Payment
  • All prices are listed in GBP (£) and you will be billed in GBP (£).
  • If you purchase from outside of the U.K., currency fluctuations and credit card charges may make a different to the amount billed to your credit/debit card.
  • Payment must be made in full at the time of purchase. We accept major credit/debit cards and secure online payment methods.
  • Once an order is placed, you will receive a confirmation email. If you do not receive this, please check your spam folder or contact us.
  1. Shipping & Delivery
  • We used a tracked delivery with a UK courier. Smaller items are charged up to £3.95. For larger items a tracked parcel will cost more than this – price on purchase via website.
  • We aim to dispatch all UK orders within 3-5 working days. Delivery times may vary based on location.
  • Shipping costs are calculated at checkout and depend on your chosen delivery method.
  • We deliver goods ordered by you to the address you give us for delivery when you make your order. It is your responsibility to ensure that the delivery address is correct and accurate and that there will be somebody to sign and take delivery of the goods from the delivery service.
  • We are not responsible for delays caused by postal or courier services.
  • If your order arrives damaged, please contact us within 48 hours with photos of the damage so we can arrange a replacement or refund.
  • International shipping is calculated dependent on the country you are purchasing from. Please email sales@woodspottery.co.uk for a payment link which will include shipping.
  • If we are unable to deliver to your location, we will notify you by email.
  1. Returns & Refunds
  • If you change your mind, you may return unused items in their original packaging within 14 days of delivery for a refund (excluding shipping costs).
  • Return shipping costs are the responsibility of the customer unless the item is faulty.
  • Refunds will be processed within 14 days of receiving the returned item.
  • Personalised or custom-made items are non-refundable unless faulty.
  • Please contact us at sales@woodspottery.co.uk for the returns postal address.
  1. Product Information
  • We strive to provide accurate descriptions and images, but slight variations in colour or design may occur.
  • If you receive an incorrect or faulty item, please contact us as soon as possible so we can resolve the issue.
  1. Cancellations
  • If you need to cancel an order, please contact us immediately. Once an order has been dispatched, we are unable to cancel it, and you will need to follow our returns process.
  1. Liability
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Nothing in these terms affects your statutory rights as a consumer.
  1. Contact Us

If you have any questions about our Terms & Conditions, please contact us at sales@woodspottery.co.uk

We reserve the right to update our prices and these Terms & Conditions at any time. Please check back for any changes.

Thank you for shopping with Woods Ware!